There were once things you could depend on. Your standard of living will be higher than your parents. New TV shows would come out in September. You’ll be taxed. You’ll die. Twinkies. Google will not be evil. FedEx will deliver your package when they say. It turns out, for the premium one pays to FedEx for next day delivery, there is little satisfaction your package will get there when they say. One study puts it at a 88 percent on…

As I have written about before, USCIS has a National Customer Service Center (NCSC) where customers can call to ask about the status of their cases through an 800 number, (800) 375-5283. Recently a former client came to see me about delays in a benefit he was seeking and we discussed suing USCIS because of the delay. While in my office, he said he wanted to call the “800 number” to see if there had been any late-breaking progress in…

  It used to be that if you had a problem with a case with USCIS, you had no real options other than wait and wait years and years. Talking to an information officer was nearly impossible, as lines wrapped around city blocks to talk to one. Then, USCIS instituted a system where customers made appointments to speak with an officer, Infopass. Lines dropped precipitously, either because people caught on that changes in the law in the 1990’s made getting…

Despite promising two years ago that it would announce a policy regarding whether a person can file for adjustment of status after his period of authorized stay as a visa waiver applicant ended, USCIS has not announced a uniform policy. Some USCIS districts are adjudicating visa waiver adjustments for those who file after their 90-day period of stay ended as routine cases and others, like the San Diego district, are making “case by case determinations” as to whether to allow…