Another swing and a miss for the USCIS 800-number

Sunday, September 8th, 2013

A month ago I last wrote about  U.S. Citizenship and Immigration Service’s customer service system, called in true-blue government fashion a long name and a string of letters – this time the National Customer Service Center or NCSC, or as people actually say, the USCIS “800 Number.” I was very optimistic that a change to take place on August 16, 2013, involving the NCSC would mean better service to attorneys using the system. The change would result in attorneys not…

USCIS provides more contact options, but still disappoints in customer service

Tuesday, March 19th, 2013

  It used to be that if you had a problem with a case with USCIS, you had no real options other than wait and wait years and years. Talking to an information officer was nearly impossible, as lines wrapped around city blocks to talk to one. Then, USCIS instituted a system where customers made appointments to speak with an officer, Infopass. Lines dropped precipitously, either because people caught on that changes in the law in the 1990’s made getting…