USCIS’s Infopass system fails in solving problems.

Sunday, April 3rd, 2011

USCIS does a good job with most of what it does. Most of what it does is routine. It does it in a almost comically inefficient way, but it does it better than it has in a long time. Why comically inefficient? Take the case of an adjustment of status for a married couple, which is applying for permanent residence in the United States based on marriage. To accomplish this and the associated benefits, when I help a couple accomplish…

Our Mistake: Please pay $585

Sunday, February 28th, 2010

In the normal experiences of most of us, if someone makes a mistake and it costs someone else money, the person who makes the mistake reimburses the person who is out the money. Certainly, the victim does not have to pay more money to correct the mistake. Such is not the case with United States Citizenship and Immigration Services, USCIS. USCIS charges hefty fees for the services it provides. For example, the fee for an application to adjust status to…