USCIS’s Infopass system fails in solving problems.

Sunday, April 3rd, 2011

USCIS does a good job with most of what it does. Most of what it does is routine. It does it in a almost comically inefficient way, but it does it better than it has in a long time. Why comically inefficient? Take the case of an adjustment of status for a married couple, which is applying for permanent residence in the United States based on marriage. To accomplish this and the associated benefits, when I help a couple accomplish…