USCIS, is this any way to run an immigration system?

Sunday, June 29th, 2014

In one short week, this is some of the wisdom that has come from USCIS. 1. A, from Las Vegas, is a long-term permanent resident. A’s ten-year green card is expiring next month. A went online to the USCIS website to file to renew the green card. A then took the receipt for $450 to the Las Vegas USCIS office with A’s passport so A could get A’s passport stamped with proof  that A’s permanent resident status was not expiring,…

Infopass: USCIS’s alternative to customer service

Sunday, August 7th, 2011

Widespread are complaints about customer service. People talk and write about insufferable time put on hold when calling for help, being transferred from customer service representative to customer service representative, and long waits until someone who can make a decision is located and a decision is made. As bad as any customer service complaint you may have about your credit card company, utility company, mortgage company, or bank, compared to USCIS, they are head and shoulders above the service USCIS…