Disappointing USCIS customer service redux

Saturday, March 23rd, 2013
By: Jonathan MontagJ.D.

I recently posted about an ordeal I faced trying to correct a mispelled name on a client’s Form  I-751 receipt.

Two pieces of news to report. First USCIS  announced it is changing the hours one can call the National Customer Service Center eliminating Saturday hours but lengthening weekday hours. Saturday hours were a bit misleading as attorneys could not call for clients on Saturdays, so, from an attorney perspective, good riddance. Hours are now 8 a.m. to 6 p.m. Monday through Friday in all time U.S. zones. It is not clear whether this means someone on the East Coast can call up to 9 p.m. or whether the NCSC has some way of figuring out where you are calling from.

Second, I got a new fee receipt yesterday for the I-751 petitioning client. It still has the mispelled name. Posted March 23, 2013.


 

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